fbpx

PAYMENT POLICY

OVERVIEW

The purpose of this policy is to inform True Body’s clients of the expectations regarding payment of session fees.

Scope 

This policy applies to all current and potential True Body clients.

ACCEPTED METHODS OF PAYMENT

Nutrition Consultations

Clients are required to pay by credit/debit on day of the appointment. Credit/Debit card details will then be stored through secure online storage to be debited at future appointments. Payment by money order or bank cheque is not accepted. In some situations, clients may pay for their consultations by cash bank transfer. This is at the discretion of True Body. In this case, the clients must make payment at least three days prior to consultation. A receipt will be sent via post or email.

Personal Training

Clients are required to pay by credit/debit or cash on the day of the appointment. Payment by money order or bank cheque is not accepted. In some situations, clients may pay for their trainings by bank transfer. This is at the discretion of True Body. In this case, the client will be sent an invoice via post or email. Payment of invoices is required within seven days of the invoice date.

Seminars & Workshops

Once a seminar or workshop has been booked, payment is required by bank transfer. An invoice will be sent to the Accounts Manager or other representative of the organisation via post or email. Payment of invoices is required within thirty days of the invoice date unless otherwise negotiated.

CONDITIONS OF BOOKING

Session Fee Policy

On booking your appointment, the session time is reserved as your own. Clients are expected to pay for their sessions, whether or not they choose to attend. This will be debited from your card details provided.

Session Fee Schedule

Nutrition Consultation (Initial) – $140 per session

Nutrition Consultation (Review) – $70 per session

Personal Training – $60

Fees correct as of January 2019.


Medicare and Private Health

You are able to claim a Medicare rebate towards the cost of your Nutrition Consultations if you are referred to True Body Nutrition by your GP on a Chronic Disease Management Plan.

If you have Private Health Insurance, you may be able to claim towards the cost of your Nutrition Consultations. You will need to contact your private health fund to determine if you are able to claim and how much they will contribute (Item Number: 500).

Required Notice for Cancellations

Clients are required to provide more than ONE (1) business days’ notice if they wish to cancel or reschedule their appointment, except in the case of serious illness or other extenuating circumstances. Notice must be given by the client or client’s parent/guardian directly to the client’s dietitian/personal trainer in person or via SMS message, phone call or email. Clients who fail to provide adequate notice of non-attendance will still be required to pay for their session. Please refer to the table below for current fees.

 

SERVICE

 

NOTICE GIVEN

 

FEE CHARGED

 

Nutrition
Consultation

(Initial)
Within ONE (1) business day of booked appointment $70
  Fail to attend with no notice given. Full consultation fee
$140
(+ travel fee if applicable)
 

 

 

 
Nutrition
Consultation

(Review)
Within ONE (1) business day of booked appointment $35
  Fail to attend with no notice given. Full consultation fee
$70
(+ travel fee if applicable)
 

 

 

 
Personal Training Within ONE (1) business day of booked training session Full training fee

Late Payment

A late payment fee of $15.00 will be charged for any  invoiced payments made after the due date. It is expected that payment of the late payment fee will be included with payment for the original service. True Body reserves the right to waive the late payment fee in the case of extenuating circumstances.